Terms & Conditions

6.1 If for any reason you wish to change or cancel your order, subject to clause 6.2, please contact us via email: .................... and provide the following information: Order number(s) Name of customer(s) Billing address of customer(s) Name of recipient(s) Please give at least 48 hours’ notice before the requested delivery date (we may need more notice around our busiest times, Christmas, Valentine’s and Mother’s Day) 6.2 We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has begun. 6.3 In respect of non-perishable, non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Your Local Florist has the right to deduct an amount for diminished value of goods. 6.4 In the event that goods are to be returned please return them to: Customer Services Department, 37 Church Road , London, United Kingdom Your Local Florist and you will receive a full refund, subject to clause 6.3. In the event that goods purchased from a florist need to be returned, these should be returned to the premises of the florist delivering the goods. 6.5 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

The prices listed within the Your Local Florist Service are valid for a maximum of 14 days from the date of order submission. Please be advised that product prices are subject to change without prior notice. Product prices include VAT for deliveries within the UK, Republic of Ireland, and Channel Islands, unless otherwise stated. However, please note that product prices for items that require delivery outside of these regions will not include delivery charges. It is important to note that delivery charges are not included in the product prices, unless specifically stated. Customers should review the delivery charges during the ordering process. Please be aware that product and delivery prices on interflora.co.uk (or a subdomain of) may differ from those offered in an Your Local Florist florist or via the telephone ordering line. Finally, customers should note that product prices are subject to change without prior notice.

7.1 In the event you are not satisfied with the Your Local Flarist service, please contact us and we'll do all we can to put the situation right, or, if you prefer, give you your money back. 7.2 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase. 7.3 Any complaints should be addressed in the first instance to: By email:.....................{email dla klientow} By post: 37 Church Road , London, United Kingdom

2.1 Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor. 2.2 Alcoholic gifts are distributed to selected areas in association with a licensed third party. For further information regarding our suppliers contact our Customer Contact Centre, using the contact details set out in Section 7.

The products displayed on this Website are available for delivery across almost all regions of the UK, Channel Islands, Republic of Ireland, and Isle of Man, or as directed by the customer. However, specific product ranges may be limited to selected delivery areas only. Certain flower and plant products may be delivered in bud form to ensure a longer lifespan. It is important to note that some flower and plant products may be harmful or poisonous, particularly to cats, such as lilies. Customers who require additional information should refer to our Allergy & Product Information page, or contact our Your Local Florist Customer Contact Centre, whose contact details are provided in section 7. The availability of all products is subject to change, and we reserve the right to substitute products of equivalent quality and/or value without prior notice, should any supply difficulties arise. In such cases, Your Local Florist, or a local florist, will attempt to contact the customer to agree on a suitable substitution. If we are unable to supply all or part of the ordered product, including any substitute product, we will promptly notify the customer and reimburse the payment in full within 7 days of the intended delivery/collection date. Please note that champagne or other Finishing Touches/Added Extras may not be available for certain product ranges and locations, which will be communicated during the ordering process. All products are delivered on the next working day, unless an alternative delivery date or service is selected. Please refer to section 5 for information on our delivery services. Some products may not be available for same-day delivery or other special delivery services. Additional information regarding product availability and delivery options will be provided during the ordering process. We guarantee the freshness of our flowers for a period of 7 days from the date of delivery/collection. Customers should be aware that food items may contain allergens, and specific product pages should be reviewed for allergen information. We reserve the right to substitute any items with replacements of equal or higher quality and value, and in such cases, the nutritional and allergen summaries on our website may not reflect the true contents of the hamper.

8.1 Whilst we agree to use all reasonable endeavours to ensure that the Website and/or the Interflora Service is fully operational and error-free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the Website and/or the Your Local Florist Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Website and/or the Interflora Service impossible or impractical. 8.2 We accept liability for death or personal injury arising from our negligence. 8.3 Subject to clause 8.2 our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited, per claim or series of connected claims, to a multiple of 5 times the price you have paid for the products. 8.4 Subject to clauses 8.2 and 8.3 above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Website and/or the Your Local Florist Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient's statutory rights in relation to the quality, fitness or description of the products supplied. 8.5 Subject to clauses 1.5 and 5.3, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. 8.6 Abuse of Service: We reserve the right to refuse an order if we believe your use of the Your Local Florist Service, either directly or indirectly, is for any unlawful purpose, or, may cause distress or offence to any person. 8.7 Your Local Florist understands that it is under a legal duty to supply goods that are in accordance with the contract.

9.1 Your Local Florist promotional codes (also referred to as 'voucher codes') can be used against purchases made on interflora.co.uk (or a subdomain of) for delivery to UK and/or Republic of Ireland and overseas. Please note we are unable to accept Interflora Gift Vouchers or Flora-Cheques on www............... (or a subdomain of). 9.2 Promotional codes must be entered in the relevant section of the order process on www.................(or a subdomain of). We are unable to apply a promotional code to orders already placed. 9.3 Promotional codes are usually restricted to one use per customer and should not be passed on to additional recipients. 9.4 Promotional codes may also be set to a maximum number of redemptions - if we are not able to accept the promotional code you have entered it will be because the code has expired or the maximum redemption level for promotion has been met. We will advise you accordingly in the order process and the discount will not be applied. 9.5 Selected promotional codes may be restricted for use against specified products or services - details of any restrictions will be communicated at the point where we promote the promotional code to you. 9.6 Promotional codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions. 9.7 Where the promotional code entitles you to a percentage discount against the product price, this excludes any and all delivery charges. 9.8 Where the promotional code entitles you to a free delivery offer, this will usually be for Your Local Florist standard delivery (next day or nominated day) charged at £7.00. Certain delivery dates may incur additional charges, such as delivery on Sunday's or public holidays etc. 9.9 Promotional codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the promotional code you have entered. 9.10 We cannot be held responsible for non-availability of www...............(or any subdomain of) which may prevent use of promotional codes. 9.11 Changes to these terms of use may be made at any time. 9.12 Interflora promotional codes are not valid when purchasing Your Local Florist Gift Cards, but can be used in conjunction with an Interflora Gift Card to make a purchase on WWW................................... 9.13 Your Local Florist a promotional codes are not valid when purchasing Your Local Florist Gold or Your Local Florist Platinum.

5.1 General Notes 5.1.1 Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order. 5.1.2 We will advise you of the first available delivery date for your chosen item when you place your order. 5.1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Your Local Florist, or an Your Local Florist florist, may contact you and confirm delivery details to enable delivery to be made. 5.1.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via a third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5. 5.1.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. 5.1.6 Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact the Your Local Florist Customer Contact Centre for further information using the contact details set out in Section 7. 5.1.7 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s). 5.1.8 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address. 5.1.9 In respect of orders for items from the 'Funeral' product ranges only, for delivery to funerals or funeral parlours, it is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time. 5.1.10 Before placing your order, please review delivery cut-off times and prices. 5.1.11 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day. 5.1.12 Please note deliveries to remote areas which are made by public transport (e.g. boat, plane) may not always be possible on your chosen delivery date due to circumstances beyond our control (e.g. bad weather, alterations to travel schedules etc). In the event that delivery on your chosen date and/or delivery time is not possible we will contact you as quickly as possible to make alternative delivery arrangements, or if you prefer cancel your order. 5.1.13 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. 5.2 Florist Delivery Information 5.2.1 Via our network of florists we are able to offer the delivery services detailed below. Florist delivery services are generally available within the United Kingdom, Republic of Ireland, Isle of Man and Channel Islands, however, please note the following: Some delivery services are subject to availability. Some delivery services may be withdrawn without notice during busy periods. Some delivery cut off times may vary without notice during busy periods. At certain times of the year delivery prices may vary. Deliveries are not generally available on bank holidays. If you request delivery to remote areas which are not normally delivered to by Interflora you will be advised of any additional charges as soon as possible upon receipt of your order. There are some locations where we do not have a florist available to deliver floral products. In this event your floral product will still be arranged by an Your Local Florist florist but delivery will be via a specially selected courier. Please note the following: Florist Delivery (8am to 8pm) at £7.00 Deliveries are not available on bank holidays. Orders received on a bank holiday will be processed the next work day. Delivery is also not available for specific times. Courier deliveries via our florists are not available to Scottish Highlands, (and some Scottish Islands), Northern Ireland, Channel Islands, Scilly Isles, Isle of Man, BFPO addresses and H.M. Prisons. Orders for UK delivery placed by 4pm will be despatched the same day for next day delivery Tuesday to Sunday Orders for UK delivery on a Monday must be placed by 5pm Saturday. Orders for delivery to the Republic of Ireland placed by 4pm will be despatched the same day for next day delivery Tuesday to Friday. Monday delivery is not available. Please see Delivery Information section for further details relating to courier deliveries. 5.2.2 Florist Delivery is next day (excluding Sundays) at a charge of £7.00. Deliveries will be made anytime between 8am and 6pm and orders can be placed up to 12 midnight. If ordering via Voice Ordering apps, order must be placed by 3pm. 5.2.3 Florist Delivery Today is available at a charge of £10.00 (excludes Sundays). Should you require this delivery service, your order must be placed by 3pm, unless ordering via Voice Ordering apps, in which case orders must be placed by 12 midday. Deliveries will be made anytime between 8am and 6pm. 5.2.4 Nominated Day Delivery is available at a charge from £7.00 (excluding Sundays). Delivery will be made anytime between 8am and 6pm. 5.2.5 Florist AM Delivery is available on next day and nominated day deliveries only at a charge of £12.00 (excluding Sundays). This services is offered to orders for certain delivery locations only. Deliveries will be made anytime between 8am and 12pm. 5.2.6 Florist PM Delivery is available on next day and nominated day deliveries only at a charge of £11.00 (excluding Sundays). This service is offered to orders for certain delivery locations only. Deliveries will be made anytime between 12pm and 6pm. 5.2.7 Florist Evening Delivery is available on standard (next day) and nominated day delivery only at a charge of £13.00 (excluding Sundays). This service is offered to orders for certain delivery locations only. Deliveries will be made anytime between 6pm and 9pm. You will be advised at the point of purchase if your requested delivery slot is available. 5.2.8 FloristExpress Delivery (within 3 hours) is available for same day delivery at a charge of £14.00 (excluding Sundays). This service is offered for orders to certain delivery locations only and is subject to florist delivery hours. You will be advised at the point of purchase if this service is available to your delivery address. 5.2.9 Florist 2 Hour Timed Delivery is available for next day and nominated day delivery at a charge of £12.00 (excluding Sundays) and only available for selected addresses. Deliveries will be between 8am and 6pm. You will be advised at the point of purchase if your requested delivery is available. Deliveries will be made in 2 hour delivery slots between 8am and 6pm. 5.2.10 Sunday Delivery is available at a charge of £11.00 in certain delivery locations only. Deliveries will be made anytime between 8am and 5pm. You will be advised at the point of purchase if your requested delivery slot is available. 5.3 Courier Delivery 5.3.1 Non floral products are delivered next day via courier (Fedex) and incur no additional cost. Deliveries will be made between 7am and 7pm. Orders placed by 2pm Monday to Thursday will be despatched the same day for next day delivery. Orders for delivery on a Monday must be placed by 2pm Friday. Orders for delivery on a Saturday must be placed by 2pm Friday. 5.3.2 Floral and plant products delivered via courier (DPD) incur no additional cost. Deliveries will be made between 8am and 8pm. Orders placed by 3.30pm Monday to Friday will be dispatched the same day for next day delivery. 5.3.3 Courier deliveries are not available on Sundays or bank holidays. Delivery is also not available for specific times. These exceptions will be made clear during the ordering process. 5.3.4 Orders received on public holidays will be processed the next working day, this will be made clear during the ordering process. 5.3.5 Please note that courier deliveries are not available to Scottish Highlands (and some Scottish Islands), Northern and Republic of Ireland, Channel Islands, Scilly Isles, Isle of Man, BFPO addresses and H.M. Prisons. Couriers cannot deliver to a University Campus, as generally there is no access beyond security/reception areas. 5.3.6 We do not recommend courier deliveries to hospitals or funerals. 5.4 International Delivery 5.4.1 In respect of orders outside the UK, Republic of Ireland and Channel Islands, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and public holidays, cannot be guaranteed. 5.4.2 For International orders please be aware that same day (selected countries only), next day and future date delivery options are available with a delivery charge of £12.00. Please note that certain delivery dates may incur additional charges. Check the product page calendar for the latest delivery costs and options. 5.4.3 We cannot accept orders for timed delivery overseas. 5.4.4 Please note that whilst we have extensive delivery coverage internationally, there are some locations where we do not have a florist available to deliver. In the event that you place an order to an area where delivery is unavailable we will contact you as soon as possible to advise and cancel your order. 5.5 Click & Collect 5.5.1 A selected range of products are available for the Click & Collect service. These products are clearly identified on our website. 5.5.2 The Click & Collect service is only available at participating Your Local Florist florist shops. 5.5.3 When ordering a product using this service you will be asked to select the florist shop from which you will collect your order. 5.5.4 When ordering we will use all reasonable endeavours to make you aware of the opening hours of your chosen collection point, however we cannot accept liability for the accuracy of this information. We recommend you contact the florist you will be collecting your order from once your order is placed to double check opening hours before planning your journey. The florist's contact details are confirmed to you following order placement. 5.5.5 At the time of placing your order you will be asked to specify the date you wish to collect your order and you will then be advised of the earliest collection time available for your order. 5.5.6 Due to the perishable nature of our products please ensure you collect your order no later than 24 hours after the collection date/time you specified. 5.5.7 If for any reason we are unable to prepare the item you have ordered for collection on the requested date at the collection time, we will attempt to contact you in advance of this to advise you and either re-arrange collection or cancel the order. 5.5.8 Due to the bespoke, perishable nature of our products, we are unable to refund or offer replacement products for orders which you fail to collect. 5.5.9 When collecting your order, please ensure you have a copy of your order confirmation email (stating your order number) with you together with a piece of personal identification (i.e. driving licence) as we may ask for these as proof of identity when you collect your order. 5.5.10 If you wish to cancel or amend your Click & Collect order, please contact Your Local Florist Customer Care Team via email - email............. Please give 48 hours notice before the requested collection date for cancellation/amendment to be processed. 5.5.11 Cut-off times for this service may vary at busy times e.g. Christmas, Valentine's, Mother's Day. 5.5.12 There is no charge for the Click & Collect service. 5.5.13 This service is only available via www.........................(and any subdomains of) and applications. 5.5.14 We reserve the right to withdraw or amend availability of this service from time to time without warning.

10.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website and/or the Your Local Florist Service from time to time. We will post any changes on the Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access theYour Local Florist Service or Website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions. 10.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Website and/or the Your Local Florist Services for any reason at any time. 10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. 10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 and other applicable data protection laws (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy. 10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that act. 10.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof. 10.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

To complete your order with Your Local Florist, you will be provided with clear instructions to navigate the order process. You are required to provide us with accurate personal details, including the intended recipient's details, a valid postcode, and all necessary payment details. We accept payments made using all major credit and debit cards, except for Diners, department store cards, and any other credit or debit cards that we may exclude from time to time. By clicking on the 'Pay Now' button at the end of the order process, you are giving your consent to be bound by our Terms and Conditions, which are contained in these terms and conditions and displayed anywhere on the website. Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to the email address you provide, informing you that we are processing your order. We will not be bound by any contract with you until we have sent this email confirmation. We would like to remind you that we cannot accept orders from customers who are under the age of eighteen (18) years.

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